We are pleased to inform you that we have moved our consulting rooms to a new location. Our new address is located at Southern Cross University Health Clinic, Lismore Campus, Rifle Range Road, EAST LISMORE NSW 2480.
We want to reassure you that all our Lismore patients can commence or continue treatment at our new consulting rooms, where our fertility specialists and highly qualified staff will continue to support you throughout your fertility journey. Our aim is to continue to manage your fertility care with minimal disruption.
For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 222 623.
Please note this is only a temporary solution as we are in the process of securing and finalising the fit-out of our new premises and we will continue to keep you informed.
We look forward to continuing to support you along your fertility journey.
Due to the recent heavy rainfall and flooding that continues to unfold across Northern New South Wales, our Lismore consulting location will not be operational until further notice.
Please rest assured that we will continue to support you on your fertility journey throughout our network of clinics located in Queensland (Robina, Sunnybank and Toowoomba) and New South Wales (Liverpool). All of our fertility specialists and highly qualified staff are working together to make this transition as smooth and seamless as possible for our Lismore patients.
We encourage you to contact your clinic directly to make the necessary changes to your treatment or to discuss your options and address your individual circumstances.
We recognise this major weather event is still unfolding and that some of our patients may have been severely affected by this. We also understand this can be distressing in what is already an emotional time and our hearts go out to each and every person who has been affected by this flood.
Please know we continue to be here for you to provide the necessary support and welcome you to reach out to our friendly team of nurses, specialists and patient services.
If you need to come to our clinics, please keep informed about the weather patterns and forecasts, check the Bureau of Meteorology for flood warnings – occurring or expected and/or warnings for severe storms that may cause flash flooding, check for road closures (NSW, QLD) and follow the Government’s advice.
If you are unable to safely travel until the floods have subsided, please phone our Lismore clinic on 1300 759 882 during our normal business hours. Never try to drive, ride or walk through floodwater.
We appreciate your patience and understanding during this unfolding emergency. If you find it difficult to reach our Lismore clinic due to the high volume of calls, please do not hesitate to contact our Fertility Advice Centre team on 1300 222 623 during our normal business hours.
We will continue to monitor the situation and keep you informed.
Get informed and stay safe.
For more information and advice, please visit the New South Wales’ Government websites :
Due to the recent heavy rainfall and flooding that continues to unfold across Queensland’s South-East, we would like to reassure you that our clinics and laboratories are not affected by flooding and whilst we remain open, the safety and well-being of our patients and staff continue to be our main priority.
If you need to come to our clinics, please keep informed about the weather patterns and forecasts, check the Bureau of Meteorology for flood warnings – occurring or expected and/or warnings for severe storms that may cause flash flooding, check for road closures and follow the Government’s advice.
If you are unable to leave home until the floods have subsided, please phone your clinic, during our normal business hours, to make the necessary changes to your treatment if needed. Never try to drive, ride or walk through floodwater.
We recognise this rain event is still unfolding and that some of our patients may have been affected with many roads already submerged. We understand this can be distressing in what is already an emotional time. Please know we continue to be here for you to provide the necessary support and welcome you to reach out to our friendly team.
We appreciate your patience and understanding during this unfolding emergency. If you find it difficult to reach your clinic due to the high volume of calls, please do not hesitate to contact our Fertility Advice Centre team on 1300 222 623 during our normal business hours.
We will continue to monitor the situation and keep you informed.
For more information and advice, please visit the Queensland Government websites :
Please don’t hesitate to contact us on 1300 222 623, should you have any questions.
Due to the recent heavy rainfall and flooding that continues to unfold across Queensland’s South-East, we would like to reassure you that our clinics and laboratories are not affected by flooding and whilst we remain open, the safety and well-being of our patients and staff continue to be our main priority.
If you need to come to our clinics, please keep informed about the weather patterns and forecasts, check the Bureau of Meteorology for flood warnings – occurring or expected and/or warnings for severe storms that may cause flash flooding, check for road closures and follow the Government’s advice.
If you are unable to leave home until the floods have subsided, please phone your clinic, during our normal business hours, to make the necessary changes to your treatment if needed. Never try to drive, ride or walk through floodwater.
We recognise this rain event is still unfolding and that some of our patients may have been affected with many roads already submerged. We understand this can be distressing in what is already an emotional time. Please know we continue to be here for you to provide the necessary support and welcome you to reach out to our friendly team.
We appreciate your patience and understanding during this unfolding emergency. If you find it difficult to reach your clinic due to the high volume of calls, please do not hesitate to contact our Fertility Advice Centre team on 1300 222 623 during our normal business hours.
We will continue to monitor the situation and keep you informed.
For more information and advice, please visit the Queensland Government websites :
Please don’t hesitate to contact us on 1300 222 623, should you have any questions.
As a result, IVF services will restart from today, with all procedures to resume from 11.59 pm Tuesday, 25 January. Rainbow Fertility will recommence fertility and IVF treatments in accordance with these dates with the necessary COVID-19 safety measures.
We recognise the interruption you may have experienced to your fertility treatment would have been very distressing in what is already an emotional time. We would like to reassure you that we continue to be here for you to provide the necessary support and welcome you to reach out to our friendly team.
Please know that our team are working tirelessly behind the scenes to ensure all our patients can continue their treatment as soon as possible. We appreciate your patience and understanding as we work through your individual circumstance to recommence treatment. If you are finding it difficult to reach your clinic due to the high volume of calls, please do not hesitate to contact our Fertility Advice Centre team on 1300 222 623.
Below we have included some further facts about the recommencement of IVF service at Rainbow Fertility.
All fertility treatments can recommence as of 11.59 pm 25th January 2022.
We would like to remind you that Frozen Embryo Transfers, Intrauterine Inseminations (IUIs) and Donor Inseminations (DIs) were not affected by these restrictions and can continue.
For further guidance, please contact your clinic directly. Our friendly team is here to answer all of your questions and assist you based on your individual circumstances.
The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):
Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.
If you think at any time that you may have been exposed to COVID-19, have any symptoms or are self-isolating or being tested for COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.
If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.
For more information, please visit the Victorian Government’s Department of Health website.
We thank you for your patience and understanding. We hope this news is encouraging for you and look forward to working with you once again on your journey towards parenthood. Please don’t hesitate to contact us on 1300 222 623 should you have any questions.
To help hospitals respond to the increasing number of patients with COVID-19, the Victorian Department of Health has issued a Pandemic Order 2022 in which restrictions have been put into place for all elective surgery, including IVF services. As a result, the commencement of some treatment cycles will need to be postponed as of 6th January 2022.
How does the Pandemic Order 2022 affect me?
Where to from here?
We want to reassure you that our friendly team is here to answer all of your questions. Please contact your clinic directly or call our caring team on on 1300 222 623. so we can evaluate and address your individual circumstances.
For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.
For more information, please visit the Victorian Government’s Department of Health website.
Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:
If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.
The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):
Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.
Whether you are a new or continuing patient there are a number of matters we can assist you with over the phone or online including (but not limited to):
If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.
For more information, please visit the Queensland Government’s Department of Health website.
We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.
We will continue to monitor all new updates and keep you informed.
We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.
We will continue to monitor all new updates and keep you informed.
Guidelines for patients/partners entering QLD clinics, consult rooms & procedure centres/day hospitals:
All patients must complete a Rapid Antigen Test (RAT) prior to an egg collection procedure.
Masks must be worn at all times when entering the clinic.
Symptoms of COVID-19 can range from mild to severe. Some people recover easily, and others get very sick very quickly. If you test positive for COVID-19 you may experience:
Other symptoms include:
COVID-19 symptoms are similar to some common illnesses, such as colds and flu, or allergies.
You can use the Queensland Health COVID-19 symptom checker to find out if you need to get tested, or seek medical help.
To check your symptoms, click here.
The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):
Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.
Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:
If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment
Whether you are a new or continuing patient there are a number of matters we can assist you with over the phone or online including (but not limited to):
If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.
For more information, please visit the Queensland Government’s Department of Health website.
We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.
We will continue to monitor all new updates and keep you informed.
We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.
We will continue to monitor all new updates and keep you informed.
All patients and vaccinated partners must:
Unvaccinated partners – (If semen preparation-scheduled appointment)
Examples of required COVID-19 PCR testing:
Vaccinated patients and vaccinated partners must:
Unvaccinated partners – (If semen preparation-scheduled appointment)
Unvaccinated partner attending appointments: (Nurse interview, drug teach, onsite doctor consults)
Unvaccinated patients – QLD/NSW residents must:
Patients coming from overseas/interstate patients MUST comply with all Government border entry conditions plus:
Overseas patients
Interstate patients
Examples of required COVID-19 PCR testing:
We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.
We will continue to monitor all new updates and keep you informed.
Rainbow Fertility is advising all patients who are undergoing a procedure (such as egg collection, intra-uterine insemination and frozen embryo transfers) in our clinics and/or hospitals that they will be required to undertake pre-operative COVID-19 testing at least 48 hours in NSW and 72 hours in VIC prior to their admission date.
Patients must self-isolate within their household immediately after they have had their COVID-19 test until their admission to the hospital or our clinics. Your procedure may be cancelled if you do not comply with this requirement. Procedures cannot be undertaken without a confirmed COVID-19 negative test.
For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.
To our Victorian patients, please be aware this will be applicable from Mon 30th August 2021.
After testing, it is advisable to stay isolated in your home away from others including having no visitors to your home, other than household members, until you go for your procedure. This will reduce your risk of getting COVID-19 after testing.
Isolation before procedure involves the following for patients/carers:
For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 222 623.
The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):
Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.
Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:
If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment
Whether you are a new or continuing patient there are a number of matters we can assist you with over the phone or online including (but not limited to):
If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.
For more information, please visit the New South Wales Government’s Department of Health website and Victorian Government’s Department of Health website
We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.
We will continue to monitor all new updates and keep you informed.
For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.
For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 222 623.
The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):
Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.
Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:
If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.
Whether you are a new or continuing patient there are a number of matters we can assist you with over the phone or online including (but not limited to):
If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.
For more information, please visit the NSW Government’s Department of Health website.
We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.
We will continue to monitor all new updates and keep you informed.
For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.
For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 222 623.
The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):
Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.
Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:
If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.
Whether you are a new or continuing patient there are a number of matters we can assist you with over the phone or online including (but not limited to):
If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.
For more information, please visit the VIC Government’s Department of Health website.
We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.
We will continue to monitor all new updates and keep you informed.
For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.
For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 222 623.
The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):
Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.
Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:
If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.
Whether you are a new or continuing patient there are a number of matters we can assist you with over the phone or online including (but not limited to):
If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.
For more information, please visit VIC Government’s Department of Health website.
We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.
Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:
If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment
For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.
For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 222 623.
The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):
Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.
If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.
For more information, please visit either the NSW Government’s Department of Health website or VIC Government’s Department of Health website.
We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.
Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:
If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment
For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.
For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 222 623.
The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):
Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.
If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.
For more information, please visit the VIC Government’s Department of Health website.
We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.
Rainbow Fertility is advising all patients who are undergoing elective procedures in hospital that they will be required to undertake pre-operative COVID-19 testing at least 48 hours prior to their admission date.
Patients must self-isolate within their household immediately after they have had their COVID-19 test until their admission to the hospital. Your procedure may be cancelled by the hospital if you do not comply with this requirement. Surgery cannot be undertaken without a confirmed COVID-19 negative test.
For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.
After testing, it is advisable to stay isolated in your home away from others including having no visitors to your home, other than household members, until you go for your surgery or procedure. This will reduce your risk of getting COVID-19 after testing.
Isolation before surgery involves the following for patients/carers:
For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 222 623.
The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):
Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.
Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:
If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment
If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.
For more information, please visit the New South Wales Government’s Department of Health website.
We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.
We will continue to monitor all new updates and keep you informed.
Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:
If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment
For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.
For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 222 623.
The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):
Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.
If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.
For more information, please visit the NSW Government’s Department of Health website.
We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.
Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:
If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment
For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.
For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 222 623.
The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):
Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.
If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.
For more information, please visit the QLD Government’s Department of Health website.
We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.
Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:
If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment
For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.
For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 222 623.
The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):
Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.
If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.
For more information, please visit the NSW Government’s Department of Health website.
We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.
Due to the recent announcement made by the Victorian Government Health Department, we would like to reassure you that all of our Victorian patients can commence or continue treatment at Rainbow Fertility. Please wear a face mask when visiting your clinic.
Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:
If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment
For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.
For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 222 623.
The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):
Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.
If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.
For more information, please visit the Victorian Government’s Department of Health website.
We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.
The Australian government has created a COVID-19 vaccination decision guide to assist those who are pregnant, breastfeeding or planning a pregnancy. To learn more, please click on the link provided below.
We encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.
We will continue to monitor all new updates and keep you informed.
We want to reassure you that all of our patients can commence or continue treatment at Rainbow Fertility. If you need to come to our clinics, please wear a face mask or we will have them available when you enter the hospital or clinic.
The DHHS has advised that patients who are booked for surgery on or after Thursday the 18th of February are no longer required to be COVID tested unless they have been demonstrating any symptoms of COVID-19. Victorian patients who have been symptomatic are required to have a COVID test 72 hours before their egg collection and self-isolate until the return of a negative test in order for their procedure to proceed.
For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.
For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 222 623.
The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):
Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.
Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:
If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.
Whether you are a new or one of our existing patients there are a number of matters we can assist you with over the phone including (and not limited to):
If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.
We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.
We will continue to monitor all new updates and keep you informed.
We want to reassure you that all of our patients can commence or continue treatment at Rainbow Fertility. If you need to come to our clinics, please wear a face mask or we will have them available when you enter the hospital or clinic.
For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.
For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 222 623.
The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):
Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.
Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:
If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.
Whether you are a new or one of our existing patients there are a number of matters we can assist you with over the phone including (and not limited to):
If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.
We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.
We will continue to monitor all new updates and keep you informed.
We want to reassure you that all of our patients can commence or continue treatment at Rainbow Fertility. If you need to come to our clinics, please wear a face mask or we will have them available when you enter the clinic.
For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 222 623
The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):
Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.
Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:
If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.
The Queensland Government has provided the below Public Health Direction for Greater Brisbane.
People in Greater Brisbane, as well as those who have been in Greater Brisbane since 2nd January 2021, are permitted to be outside their homes or accommodation for any purpose, subject to the restrictions below.
These restrictions still apply even if you leave or have left the Greater Brisbane area.
Face masks:
Home confinement and movement:
If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.
For more information, please visit the Queensland Government website.
We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.
We will continue to monitor all new updates and keep you informed.
The Queensland Government has provided the below Public Health Direction for all of Queensland.
From 6pm tonight, Friday 8 January, until 6pm Monday 11 January people in the local government areas of Brisbane, Moreton Bay, Ipswich, Redlands and Logan will be required to stay at home except for the following reasons:
Cafes, pubs and restaurants will be open only for take-away service.
Funerals will be restricted to 20 guests and weddings restricted to 10 guests.
All essential businesses remain open. If you need to leave Greater Brisbane for an essential purpose, such as to work, to return home or to access healthcare, you should limit your movements for those three days wherever you go.
Get tested
If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.
List of restrictions
The full list of restrictions include:
For more information please visit the Queensland Government Website.
The Queensland Government has provided the below Public Health Direction for all of Queensland.
Anyone may enter Queensland from a place that is no longer a declared COVID-19 hotspot. You can enter Queensland even if you have been in a previously declared COVID-19 hotspot in the last 14 days. The Australian Capital Territory is planned to no longer be a hotspot from 1 am 25 September.
Because of the reduced risk of COVID-19 transmission in northern New South Wales, the following changes have been made regarding the border zone:
For further information please visit the Queensland Government website
We thank you for your patience and understanding during these unprecedented times and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.
We will continue to monitor all new updates and keep you informed.
UPDATE AS AT 26.08.2020 – ALL PATIENTS | 9:00 AM
The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):
Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.
Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:
If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.
The Department of Health and Human Services (DHHS) has imposed guidelines for pre-operative COVID-19 testing for all elective surgical patients from Wednesday, 15 July 2020.
Rainbow Fertility is advising all patients that are undergoing elective procedures in a hospital, such as Egg pick up, that they will be required to undertake pre-operative COVID-19 testing at least 3-5 days prior to their admission date. This will likely take place on the same day as your first scan with your fertility specialist. Your doctor will advise you about this.
Patients must self-isolate within their household immediately after they have had their COVID-19 test until their admission to hospital. Your procedure may be cancelled by the hospital if you do not comply with this requirement.
Surgery cannot be undertaken without a confirmed COVID-19 negative test.
For further information and specific requirements, please refer to the section below “UPDATE AS AT 14.07.2020 – VIC PATIENTS | 09:00 am or contact your clinic.
In response to the current border restrictions announced by the Queensland Government on the 20th of August, Rainbow Fertility is providing the following advice:
Patients living in the “border zone” can commence or continue treatment at our Gold Coast clinic.
All persons who are given an exemption to come in from VIC ACT and NSW are subject to quarantine restrictions on entry to Queensland for 14 days. Please note this does not apply to people living in the “border zone” and does not prevent urgent care being delivered during these 14 days.
The exemption that allows our patients and visitors entry into QLD only allows entry. It does NOT exempt them from quarantine.
The exemptions that allow the residents of “the border zone” in northern NSW does not extend to travel to Brisbane. These residents are subject to quarantine if they travel outside the border zone in Southern QLD. Brisbane is outside this border zone.
Alternatively, Rainbow Fertility can offer you treatment in the state that you reside in one of our local clinics in QLD, VIC and NSW.
We thank you for your patience and understanding during these unprecedented times and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.
We will continue to monitor all new updates and keep you informed.
We want to reassure you that all of our Victorian patients can commence or continue treatment at Rainbow Fertility. At this point in time, Rainbow Fertility has not been affected by the changes to elective surgery in Victoria. We will continue to monitor all new updates and keep you informed.
If you have any questions, please do not hesitate to contact our friendly staff on 1300 222 623
We want to reassure you that all of our NSW patients can commence or continue treatment at Rainbow Fertility.
NSW Health has announced all health workers caring/working within 1.5m of any patient are required to wear masks.
Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:
If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.
The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):
We thank you for your patience and understanding during these unprecedented times and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.
We will continue to monitor all new updates and keep you informed.
We want to reassure you that all of our Victorian patients can commence or continue treatment at Rainbow Fertility. At this point in time, Rainbow Fertility has not been affected by the changes to elective surgery in Victoria. We will continue to monitor all new updates and keep you informed.
If you have any questions, please do not hesitate to contact our friendly staff on 1300 222 623
All of our Victorian patients can commence or continue treatment at Rainbow Fertility.
The Department of Health and Human Services (DHHS) has imposed guidelines for pre-operative COVID-19 testing for all elective surgical patients from Wednesday, 15 July 2020.
Rainbow Fertility is advising all patients that are undergoing elective procedures in a hospital, such as Egg pick up, that they will be required to undertake preoperative COVID-19 testing at least 3-5 days prior to their admission date. This will likely take place on the same day as your first scan with your fertility specialist. Your doctor will advise you about this.
Patients must self-isolate within their household immediately after they have had their COVID-19 test until their admission to hospital. Your procedure may be cancelled by the hospital if you do not comply with this requirement.
Surgery cannot be undertaken without a confirmed COVID-19 negative test.
Patients are advised to attend The Avenue or Masada Hospitals between 8 am and 12 pm on weekdays for their COVID-19 test using the pathology test slip provided to them by the clinic.
Please note: In order to ensure that your test results are back prior to your procedure we highly recommend going to the test sites indicated above.
You will need to undergo testing at least 3-5 days ahead of your procedural date. Results will be sent via SMS to you and be provided to your Rainbow Fertility Clinician.
Once you have undertaken your COVID-19 test, you will be required to self-isolate within your home until the day of your procedure.
After testing, it is advisable to stay isolated in your home away from others including having no visitors to your home, other than household members, until you go for your surgery or procedure. This will reduce your risk of getting COVID-19 after testing.
Isolation before the surgery involves the following for patients/carers:
The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):
We thank you for your patience and understanding during these unprecedented times and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.
We will continue to monitor all new updates and keep you informed.
The Victorian Premier, Daniel Andrews has announced stage three “Stay at Home” restrictions will be reinstated for six weeks as of 11.59 pm Wednesday 8 July. These restrictions will apply to metropolitan Melbourne and the Mitchell Shire Council area.
Accordingly, residents of these areas are not allowed to leave home unless it is for an essential reason.
‘Essential’ reasons include care and caregiving, shopping for essential items, work, study, and exercise in your local area.
At this point in time, our Victorian patients can continue their treatment at Rainbow Fertility. However, we are advising anyone who falls into the following categories, to delay their face-to-face fertility appointments and/or treatment at Rainbow Fertility for 14 days, if:
Please note, for an egg collection to take place, patients must be asymptomatic for at least 48 hours prior and proof of a negative COVID-19 swab may be required – based on individual circumstances.
If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment. Alternatively, if you would like to change your appointment to a Skype appointment, please contact our friendly staff for further information.
The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):
We thank you for your patience and understanding during these unprecedented times and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623 or refer to the bottom section of this page and read our Patient-related Q&A.
We will continue to monitor all new updates and keep you informed.
Scott Morrison has announced that the Federal Government will be easing restrictions on some elective surgery effective Tuesday 28 April, including IVF services. Rainbow Fertility will be recommencing all fertility services in line with this directive.
We understand that this has been a challenging time for all you and we want to thank you for your ongoing support. Please be reassured that social distancing and safety measures continue to be in place to ensure the safety of our patients and staff at all times.
Please call 1300 222 623 to discuss your options and to get started on your journey towards parenthood today!
During these difficult and unprecedented times, we are here to support each and every Rainbow Fertility patient in any way we can. Your wellbeing is very important to us. We encourage you to give us a call to discuss your options or any other questions you may have at this time.
Please rest assured that for those who may have embryos, eggs or sperm in storage, our experienced and expert scientists will continue to ensure they remain safe. We will be ready and waiting for you to continue your fertility journey, as soon as we can in the coming months.
Rainbow Fertility will continue to consult with patients via phone and video conference. You can contact us on 1300 222 623 for further information on the limited services available.
Whether you are a new or one of our existing patients there are a number of matters we can assist you with over the phone including (and not limited to):
On Thursday 2nd April 2020, Victoria State Government issued a COVID-19 directive stating that certain categories of elective surgery (including elective surgery procedural aspects of IVF) have been suspended. Rainbow Fertility will continue to offer phone and video consultations until further advise is received in Victoria. However, patients who are currently ‘in-cycle’, or who require urgent stimulation and cryopreservation for oncofertility will be able to continue their treatment. If you are mid-IVF cycle, please speak with your fertility specialist directly for advice and direction.
The Victoria State Government has also provided the following recommendations:
In these unprecedented times, we want to ensure you are provided with the most up to date information.
For any patients currently undergoing treatment, The Health Minister, Greg Hunt and the Chief Medical Officer, Brendan Murphy has indicated that patients who, as of today (25 March 2020, 1.00pm), have started an IVF cycle will be allowed to complete their treatment, this includes fresh and frozen cycles. Please contact your treating fertility specialist or clinic for further advice.
We are continuing to liaison with Federal and State Governments and we will continue to provide any important updates as they are made available.
We will continue to provide phone and online (skype etc) consultations. Contact us on 1300 222 623 for information on the limited services available.
According to the Royal Australian College of Obstetricians and Gynaecologists (RANZCOG, 29 March 2020). At this time, pregnant women do not appear to be more severely unwell if they develop COVID-19 infection than the general population, however pregnant women should be considered a vulnerable or at-risk group. It is expected that the large majority of pregnant women will experience only mild or moderate cold/flu like symptoms. However, detailed information regarding the impact of COVID-19 infection on pregnant women and their babies is limited by the recency of the disease emergence.
To view the RANZCOG guidelines for pregnant women, please visit www.ranzcog.edu.au/statements-guidelines/covid-19-statement for more detailed information and or speak with your treating clinician about your personal circumstances.
Guidance from the Fertility Society of Australia can also be found here: https://www.fertilitysociety.com.au/.
All fertility treatment can recommence as of 28 April 2020.
It is okay if you wish to cancel your cycle and prefer to wait. We can work with you and your specialist to manage your future treatments.
Yes, you are able to continue your cycle and proceed with the transfer. Please discuss with a Rainbow Fertility specialist your treatment options.
If you get sick mid-cycle and it is suspected that it is due to COVID-19, firstly, you will need to notify your treating clinician and GP. To ensure your health and the health of staff we may need to cancel your cycle until after you have been in self-isolation and/or after you have been tested.
We would ask that you seek medical advice regarding your personal circumstances and consult with your treating specialist so we can manage your care accordingly.
Your embryos are cultured and incubated in our laboratory under strict conditions. Additionally, your embryos are cultured in your own individual dish. Our laboratories have specialised air filters and are restricted to only laboratory staff. All staff at Rainbow Fertility are screened daily.
As mentioned above, your embryos are incubated in their own individual dish in a special media. If embryos are frozen during this time, as per usual procedure, all surfaces and equipment are wiped down between patients before the next freezing event.
Your embryos are safely stored in individual straws in liquid nitrogen at -196 degrees.
Given all people returning from overseas to Australia are required to self-quarantine for 14 days, your treatment cycle will need to be delayed until a later date as we cannot manage your cycle without having any direct contact with you.
The Queensland Government recently restricted all non-essential cross-border travel between Queensland and New South Wales due to COVID-19. This restriction commences at 12.01am Thursday 26 March 2020.
If you reside in NSW this could impact your fertility treatment.
Rainbow Fertility is pleased to advise, the Queensland Government have confirmed that cross-border travel for medical treatment purposes at our Robina Clinic is allowed.
In an effort to help minimise the travel required for you, Rainbow Fertility can:
As a result of the above changes, you will now only be required to attend our Robina clinic for your procedure. For this, we will provide you with a letter from your fertility specialist to state you are travelling for medical purposes. We request that you please contact our Patient Services Team on 1300 859 116 to obtain a copy of this letter before attending your appointment.
Rainbow Fertility is continuing to monitor the Department of Health alerts and provide any important updates to patients as soon as they are available. For additional information on COVID-19 please visit www.health.gov.au
As is the case for all health services, Rainbow Fertility is implementing a range of safety precautions to minimise this risk, these include:
Scott Morrison announced on 21st April 2020, that the Federal Government will be easing restrictions on some elective surgery effective Tuesday 28 April, including IVF services. Rainbow Fertility will be recommencing all fertility services in line with this directive.
In the event of the hospital associated with your clinic closes, our sister clinic City Fertility has its own off-site procedure centres/day hospital in the following locations:
If you must withdraw from fertility treatment because of an actual or suspected COVID-19 exposure before the egg collection or transfer, Rainbow Fertility will not charge you any out-of-pocket fees. If you have collected medication, please store this as per directed and this can be used for a future cycle when it is safe for you to proceed with treatment.
In the rare circumstance that your treatment is not Medicare-eligible, then a small cancellation fee will be charged equivalent to the Medicare bulk-billed rate. This covers any costs incurred e.g. ultrasounds, blood tests etc.
Whether you are a new or continuing patient there are a number of matters we can assist you with over the phone or online including (and not limited to):
Our sister clinic, City Fertility, has a comprehensive education e-book full of important information fertility treatment including a number of remote learning support videos which we can share with you to watch from your home. These videos include information on understanding the menstrual cycle, the fertility window, the IVF process including starting treatment, giving injections and egg retrieval, embryology and embryo transfer.
