Patient Updates

Please refer to our social media channels (Instagram and Facebook) for the most up to date information related to COVID-19 and how it is affecting fertility treatment.

 

UPDATE AS AT 05.04.22 | 04.00 pm

IMPORTANT INFORMATION FOR LISMORE PATIENTS

We are pleased to inform you that we have moved our consulting rooms to a new location. Our new address is located at Southern Cross University Health Clinic, Lismore Campus, Rifle Range Road, EAST LISMORE NSW 2480.

We want to reassure you that all our Lismore patients can commence or continue treatment at our new consulting rooms, where our fertility specialists and highly qualified staff will continue to support you throughout your fertility journey. Our aim is to continue to manage your fertility care with minimal disruption.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 222 623.

Please note this is only a temporary solution as we are in the process of securing and finalising the fit-out of our new premises and we will continue to keep you informed.

We look forward to continuing to support you along your fertility journey.

 

Previous Patient Updates

UPDATE AS AT 03.03.22 | 04.00 pm

Due to the recent heavy rainfall and flooding that continues to unfold across Northern New South Wales, our Lismore consulting location will not be operational until further notice. 

Please rest assured that we will continue to support you on your fertility journey throughout our network of clinics located in Queensland (Robina, Sunnybank and Toowoomba) and New South Wales (Liverpool). All of our fertility specialists and highly qualified staff are working together to make this transition as smooth and seamless as possible for our Lismore patients.

We encourage you to contact your clinic directly to make the necessary changes to your treatment or to discuss your options and address your individual circumstances.

We recognise this major weather event is still unfolding and that some of our patients may have been severely affected by this. We also understand this can be distressing in what is already an emotional time and our hearts go out to each and every person who has been affected by this flood.

Please know we continue to be here for you to provide the necessary support and welcome you to reach out to our friendly team of nurses, specialists and patient services.

If you need to come to our clinics, please keep informed about the weather patterns and forecasts, check the Bureau of Meteorology for flood warnings – occurring or expected and/or warnings for severe storms that may cause flash flooding, check for road closures (NSWQLD) and follow the Government’s advice.

If you are unable to safely travel until the floods have subsided, please phone our Lismore clinic on 1300 759 882 during our normal business hours. Never try to drive, ride or walk through floodwater.

We appreciate your patience and understanding during this unfolding emergency. If you find it difficult to reach our Lismore clinic due to the high volume of calls, please do not hesitate to contact our Fertility Advice Centre team on 1300 222 623 during our normal business hours.

We will continue to monitor the situation and keep you informed.

 

Get informed and stay safe.

For more information and advice, please visit the New South Wales’ Government websites :

UPDATE AS AT 27.02.22 | 02.00 pm

UPDATE AS AT 27.02.22 | 02.00 pm

IMPORTANT INFORMATION FOR QLD PATIENTS

Due to the recent heavy rainfall and flooding that continues to unfold across Queensland’s South-East, we would like to reassure you that our clinics and laboratories are not affected by flooding and whilst we remain open, the safety and well-being of our patients and staff continue to be our main priority.

If you need to come to our clinics, please keep informed about the weather patterns and forecasts, check the Bureau of Meteorology for flood warnings – occurring or expected and/or warnings for severe storms that may cause flash flooding, check for road closures and follow the Government’s advice.

If you are unable to leave home until the floods have subsided, please phone your clinic, during our normal business hours, to make the necessary changes to your treatment if needed. Never try to drive, ride or walk through floodwater

 

We recognise this rain event is still unfolding and that some of our patients may have been affected with many roads already submerged. We understand this can be distressing in what is already an emotional time. Please know we continue to be here for you to provide the necessary support and welcome you to reach out to our friendly team.

We appreciate your patience and understanding during this unfolding emergency. If you find it difficult to reach your clinic due to the high volume of calls, please do not hesitate to contact our Fertility Advice Centre team on 1300 222 623 during our normal business hours.

We will continue to monitor the situation and keep you informed.

 

Get informed and stay safe.

For more information and advice, please visit the Queensland Government websites :

 

Please don’t hesitate to contact us on 1300 222 623, should you have any questions.

Previous COVID-19 Updates

UPDATE AS AT 27.02.2022 - QLD PATIENTS | 2:00 pm

UPDATE AS AT 27.02.22 | 2.00 pm

IMPORTANT INFORMATION FOR QLD PATIENTS

Due to the recent heavy rainfall and flooding that continues to unfold across Queensland’s South-East, we would like to reassure you that our clinics and laboratories are not affected by flooding and whilst we remain open, the safety and well-being of our patients and staff continue to be our main priority.

If you need to come to our clinics, please keep informed about the weather patterns and forecasts, check the Bureau of Meteorology for flood warnings – occurring or expected and/or warnings for severe storms that may cause flash flooding, check for road closures and follow the Government’s advice.

If you are unable to leave home until the floods have subsided, please phone your clinic, during our normal business hours, to make the necessary changes to your treatment if needed. Never try to drive, ride or walk through floodwater

 

We recognise this rain event is still unfolding and that some of our patients may have been affected with many roads already submerged. We understand this can be distressing in what is already an emotional time. Please know we continue to be here for you to provide the necessary support and welcome you to reach out to our friendly team.

We appreciate your patience and understanding during this unfolding emergency. If you find it difficult to reach your clinic due to the high volume of calls, please do not hesitate to contact our Fertility Advice Centre team on 1300 222 623 during our normal business hours.

We will continue to monitor the situation and keep you informed.

 

Get informed and stay safe.

For more information and advice, please visit the Queensland Government websites :

 

Please don’t hesitate to contact us on 1300 222 623, should you have any questions.

UPDATE AS AT 20.01.2022 - VIC PATIENTS | 10:00 am

UPDATE AS AT 20.01.22 | 10.00 am

IMPORTANT INFORMATION FOR VIC PATIENTS

We are pleased to announce that the following advice from the Chief Health Officer of Victoria has been released – IVF procedures suspended as part of the Pandemic Order 2022 will recommence to help support Victorians who are wanting to start or grow their family.

As a result, IVF services will restart from today, with all procedures to resume from 11.59 pm Tuesday, 25 January. Rainbow Fertility will recommence fertility and IVF treatments in accordance with these dates with the necessary COVID-19 safety measures.

 

We recognise the interruption you may have experienced to your fertility treatment would have been very distressing in what is already an emotional time. We would like to reassure you that we continue to be here for you to provide the necessary support and welcome you to reach out to our friendly team.

Please know that our team are working tirelessly behind the scenes to ensure all our patients can continue their treatment as soon as possible. We appreciate your patience and understanding as we work through your individual circumstance to recommence treatment. If you are finding it difficult to reach your clinic due to the high volume of calls, please do not hesitate to contact our Fertility Advice Centre team on 1300 222 623.

Below we have included some further facts about the recommencement of IVF service at Rainbow Fertility.

When can all fertility treatments recommence?

All fertility treatments can recommence as of 11.59 pm 25th January 2022.

We would like to remind you that Frozen Embryo Transfers, Intrauterine Inseminations (IUIs) and Donor Inseminations (DIs) were not affected by these restrictions and can continue.

For further guidance, please contact your clinic directly. Our friendly team is here to answer all of your questions and assist you based on your individual circumstances.

 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):

  • All patients and essential support persons are required to wear masks on entering the clinic or hospital and register using our COVID-Pass QR code on entering the clinic or hospital.
  • All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
  • All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
  • All staff in public and patient-facing areas are required to wear masks;
  • The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
  • Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

If you think at any time that you may have been exposed to COVID-19, have any symptoms or are self-isolating or being tested for COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.

 

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Victorian Government’s Department of Health website.

 

We thank you for your patience and understanding. We hope this news is encouraging for you and look forward to working with you once again on your journey towards parenthood. Please don’t hesitate to contact us on 1300 222 623 should you have any questions.

UPDATE AS AT 08.01.2022 - VIC PATIENTS | 9:00 am

UPDATE AS AT 08.01.22 | 01.30 pm

IMPORTANT INFORMATION FOR VIC PATIENTS

 To help hospitals respond to the increasing number of patients with COVID-19, the Victorian Department of Health has issued a  Pandemic Order 2022 in which restrictions have been put into place for all elective surgery, including IVF services. As a result, the commencement of some treatment cycles will need to be postponed as of 6th January 2022.

How does the Pandemic Order 2022 affect me?

  • If you have commenced your treatment cycle prior to the 6th January, please be reassured that your cycle can continue and be completed.
  • If you have started your treatment cycle after 6th January, your individual circumstances will need to be assessed based on the recently issued Department of Health directive to determine if your treatment cycle can continue or be postponed.
  • Frozen Embryo Transfers, Intrauterine Inseminations (IUIs) and Donor Inseminations (DIs) can continue and are not affected by these restrictions.

Where to from here?

We want to reassure you that our friendly team is here to answer all of your questions. Please contact your clinic directly or call our caring team on on 1300 222 623. so we can evaluate and address your individual circumstances.

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For more information, please visit the Victorian Government’s Department of Health website.

Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:

  • you have any active flu-like symptoms;
  • you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
  • if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):

  • All patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
  • All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
  • All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
  • All staff in public and patient-facing areas are required to wear masks;
  • The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
  • Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

 

What can we help with over the phone?

Whether you are a new or continuing patient there are a number of matters we can assist you with over the phone or online including (but not limited to):

  • New patient consultations: discussing current medical situations, taking medical history and fertility history, discussing potential treatment options etc.
  • Counselling sessions: our counsellors are able to offer remote consultations. A variety of appointment days and times are available including after hours (subject to individual counsellor availability).
  • Medication education: advice, education, demonstrations and coaching.
  • Nurse guidance: Pre-treatment advice, individualised advice and education of treatment prescribed by the fertility specialist, advice and support during the treatment and post treatment phase including phone call, text message and email.
  • Reviews: existing patient cycle review with an embryologist.

 

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Queensland Government’s Department of Health website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.

We will continue to monitor all new updates and keep you informed.

 

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 06.01.2022 - VIC PATIENTS | 9:00 am

UPDATE AS AT 06.01.2022 | 2:30 pm

IMPORTANT INFORMATION FOR QLD PATIENTS

Guidelines for patients/partners entering QLD clinics, consult rooms & procedure centres/day hospitals: 

Cycles of symptomatic patients (even if vaccinated) are being cancelled.

All patients must complete a Rapid Antigen Test (RAT) prior to an egg collection procedure.

Masks must be worn at all times when entering the clinic.

How do I know if I am symptomatic?

Symptoms of COVID-19 can range from mild to severe. Some people recover easily, and others get very sick very quickly. If you test positive for COVID-19 you may experience:

  • fever
  • coughing
  • sore throat
  • shortness of breath.

Other symptoms include:

  • runny nose or congestion
  • headache or fatigue
  • muscle or joint pains
  • nausea or loss of appetite
  • diarrhoea or vomiting
  • temporary loss of smell or altered sense of taste.

COVID-19 symptoms are similar to some common illnesses, such as colds and flu, or allergies.

You can use the Queensland Health COVID-19 symptom checker to find out if you need to get tested, or seek medical help.

To check your symptoms, click here. 

 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):

  • All patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
  • All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
  • All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
  • All staff in public and patient-facing areas are required to wear masks;
  • The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
  • Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:

  • you have any active flu-like symptoms;
  • you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
  • if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

 

What can we help with over the phone?

Whether you are a new or continuing patient there are a number of matters we can assist you with over the phone or online including (but not limited to):

  • New patient consultations: discussing current medical situations, taking medical history and fertility history, discussing potential treatment options etc.
  • Counselling sessions: our counsellors are able to offer remote consultations. A variety of appointment days and times are available including after hours (subject to individual counsellor availability).
  • Medication education: advice, education, demonstrations and coaching.
  • Nurse guidance: Pre-treatment advice, individualised advice and education of treatment prescribed by the fertility specialist, advice and support during the treatment and post treatment phase including phone call, text message and email.
  • Reviews: existing patient cycle review with an embryologist.

 

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Queensland Government’s Department of Health website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.

We will continue to monitor all new updates and keep you informed.

 

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 17.12.2021 - VIC & NSW PATIENTS | 9:00 am

UPDATE AS AT 17.12.2021 | 9:00 am

IMPORTANT INFORMATION FOR VIC PATIENTS

Guidelines for patients/partners entering VIC clinics, consult rooms & day hospitals:

All patients and vaccinated partners must:

  • Check-in using VIC Health App and have a RAT test
  • Complete the Health Check Screening Form & Temperature check.

 

Unvaccinated partners – (If semen preparation-scheduled appointment)

  • RAT test all patients and partners attending clinic.

 

Examples of required COVID-19 PCR testing:

  • In some instances, patient/partners will need up to 3-4 separate COVID Tests per cycle
  • Symptomatic patients and partners (even if vaccinated) to have COVID-19 PCR test.
  • All patients and partners entering the clinic require a RAT. Patients attending hospital for EPU or FET require a PCR test and negative result.

 

 

IMPORTANT INFORMATION FOR QLD & NSW PATIENTS

Guidelines for patients/partners entering QLD and NSW clinics, consult rooms & procedure centres/day hospitals:

Masks are mandated for QLD from 1am 18.12.21.
All patients must wear a mask when entering the clinic

 

Vaccinated patients and vaccinated partners must:

  • Check-in using QLD/NSW Health App & show evidence of vaccination certificate
  • Complete the Health Check Screening Form & Temperature check.

 

Unvaccinated partners – (If semen preparation-scheduled appointment)

  • Unvaccinated partners providing a semen sample for analysis /or on the day of egg collection, are required to obtain a negative result PCR test up 48hrs to 72 hrs prior to appointment.
  • Unvaccinated partners must provide evidence of a negative result by emailing details to the clinic before arriving at the clinic for appointment.
  • Complete Health Check Screening Questionnaire & Temperature check.
  • Unvaccinated partners must wear a mask when entering the clinic (regardless of negative PCR test result).

Unvaccinated partner attending appointments: (Nurse interview, drug teach, onsite doctor consults)

  • QLD patients – Unvaccinated partners/or visitors under the QLD health guidelines are Not Permitted to enter a hospital setting, this will be applicable to our Procedure Centres and Fertility clinics.
  • NSW patients – Unvaccinated partners/or visitors under the Rainbow Fertility guidelines are Not Permitted to enter a hospital setting, this will be applicable to our Day Hospital and Fertility clinics.

 

Unvaccinated patients – QLD/NSW residents must:

  • Obtain a PCR COVID test 48hrs to 72 hrs prior to scheduled appointment.
  • Provide evidence of a negative result by emailing details to the clinic before arriving at the clinic for appointment.
  • Wear a mask when entering the clinic (regardless of negative PCR test result).
  • Patients must check-in using QLD/NSW Health App
  • Complete Health Check Screening Questionnaire & Temperature Check

 

Patients coming from overseas/interstate patients MUST comply with all Government border entry conditions plus:

Overseas patients

  • Patients coming from overseas MUST comply with all state health entry/quarantine conditions

Interstate patients

  • Vaccinated – same as vaccinated
  • Unvaccinated – Same as unvaccinated – must have a negative PCR test prior to entering clinic for appointment.

 

Examples of required COVID-19 PCR testing:

  • In some instances, patient/partners will need up to 3-4 separate COVID Tests per cycle
  • Symptomatic patients and partners (even if vaccinated) to have COVID-19 PCR test.
  • Unvaccinated patient for onsite Doctors Consults (enquire if telehealth is an option for unvaccinated partner)
  • Unvaccinated patient only to attend Drug Collection
  • Unvaccinated patient attending EPU
  • Unvaccinated partner providing semen sample.
  • Unvaccinated patient only to attend Embryo Transfer (unvaccinated partner will not be allowed entry).

 

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 26.08.2021 - VIC & NSW PATIENTS | 12:00 pm

UPDATE AS AT 26.08.2021 | 12:00 pm

IMPORTANT INFORMATION FOR VIC & NSW PATIENTS

We would like to reassure you that all of our VIC and NSW patients can commence or continue treatment at Rainbow Fertility. Please wear a face mask and register using our COVID-Pass QR code on entering the clinic or hospital.

Rainbow Fertility is advising all patients who are undergoing a procedure (such as egg collection, intra-uterine insemination and frozen embryo transfers) in our clinics and/or hospitals that they will be required to undertake pre-operative COVID-19 testing at least 48 hours in NSW and 72 hours in VIC  prior to their admission date.

Patients must self-isolate within their household immediately after they have had their COVID-19 test until their admission to the hospital or our clinicsYour procedure may be cancelled if you do not comply with this requirement. Procedures cannot be undertaken without a confirmed COVID-19 negative test.

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

To our Victorian patients, please be aware this will be applicable from Mon 30th August 2021.

 

What does self-isolation mean?

After testing, it is advisable to stay isolated in your home away from others including having no visitors to your home, other than household members, until you go for your procedure.  This will reduce your risk of getting COVID-19 after testing.

Isolation before procedure involves the following for patients/carers:

  • It is important you remain at your place of residence/home.
  • DO NOT leave except to seek medical help or in an emergency.
  • DO NOT go to work, school or public areas and DO NOT use public transport/taxi/Uber.
  • DO NOT allow other people into your place of residence if they do not live there.
  • Avoid sharing household items. Please DO NOT share dishes, drinking glasses, cups, utensils, towels, bedding or other items with any people in your home. After using these items, you should wash them thoroughly with hot water and detergent.
  • Wash your hands often and thoroughly with soap and water for at least 20 seconds. You can use alcohol-based hand sanitiser if soap and water is not available and your hands are not visibly dirty. Avoid touching your eyes, nose and mouth with unwashed hands.
  • STAY 1.5m from others in your home.
  • Members of the household MUST follow Stage 3 guidelines.
  • You WILL need to isolate until you come in for your procedure.
  • If you become unwell, with a fever OR respiratory symptoms (cough, sore throat, shortness of breath), please visit your GP or Emergency Department, and notify your Rainbow Fertility Clinician.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 222 623.

 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):

  • All patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
  • All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
  • All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
  • All staff in public and patient-facing areas are required to wear masks;
  • The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
  • Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

 

Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:

  • you have any active flu-like symptoms;
  • you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
  • if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

 

What can we help with over the phone?

Whether you are a new or continuing patient there are a number of matters we can assist you with over the phone or online including (but not limited to):

  • New patient consultations: discussing current medical situations, taking medical history and fertility history, discussing potential treatment options etc.
  • Counselling sessions: our counsellors are able to offer remote consultations. A variety of appointment days and times are available including after hours (subject to individual counsellor availability).
  • Medication education: advice, education, demonstrations and coaching.
  • Nurse guidance: Pre-treatment advice, individualised advice and education of treatment prescribed by the fertility specialist, advice and support during the treatment and post-treatment phase including phone call, text message and email.
  • Reviews: existing patient cycle review with an embryologist.

 

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the New South Wales Government’s Department of Health website and Victorian Government’s Department of Health website

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 20.08.2021 - NSW PATIENTS | 9:00 am

UPDATE AS AT 20.08.2021 | 9:00 am

IMPORTANT INFORMATION FOR NSW PATIENTS

Due to the recent announcements made by NSW Health, we would like to reassure you that all of our NSW patients can commence or continue treatment at Rainbow Fertility. Please wear a face mask and check-in on entering the clinic or hospital.

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 222 623.

 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):

  • All patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
  • All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
  • All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
  • All staff in public and patient-facing areas are required to wear masks;
  • The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
  • Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:

  • you have any active flu-like symptoms;
  • you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
  • if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.

 

What can we help with over the phone?

Whether you are a new or continuing patient there are a number of matters we can assist you with over the phone or online including (but not limited to):

  • New patient consultations: discussing current medical situations, taking medical history and fertility history, discussing potential treatment options etc.
  • Counselling sessions: our counsellors are able to offer remote consultations. A variety of appointment days and times are available including after hours (subject to individual counsellor availability).
  • Medication education: advice, education, demonstrations and coaching.
  • Nurse guidance: Pre-treatment advice, individualised advice and education of treatment prescribed by the fertility specialist, advice and support during the treatment and post treatment phase including phone call, text message and email.
  • Reviews: existing patient cycle review with an embryologist.

 

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the NSW Government’s Department of Health website.

 

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 12.08.2021 - VIC PATIENTS | 9:00 am

IMPORTANT INFORMATION FOR VIC PATIENTS

Due to the recent announcements made by the VIC Government regarding the lockdown, we would like to reassure you that all of our VIC patients can commence or continue treatment at Rainbow Fertility. Please wear a face mask and check-in on entering the clinic or hospital.

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 222 623.

 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):

  • All patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
  • All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
  • All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
  • All staff in public and patient-facing areas are required to wear masks;
  • The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
  • Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:

  • you have any active flu-like symptoms;
  • you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
  • if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.

 

What can we help with over the phone?

Whether you are a new or continuing patient there are a number of matters we can assist you with over the phone or online including (but not limited to):

  • New patient consultations: discussing current medical situations, taking medical history and fertility history, discussing potential treatment options etc.
  • Counselling sessions: our counsellors are able to offer remote consultations. A variety of appointment days and times are available including after hours (subject to individual counsellor availability).
  • Medication education: advice, education, demonstrations and coaching.
  • Nurse guidance: Pre-treatment advice, individualised advice and education of treatment prescribed by the fertility specialist, advice and support during the treatment and post treatment phase including phone call, text message and email.
  • Reviews: existing patient cycle review with an embryologist.

 

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the VIC Government’s Department of Health website.

 

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.

We will continue to monitor all new updates and keep you informed.

 

UPDATE AS AT 31.07.2021 - QLD PATIENTS | 11:00 am

IMPORTANT INFORMATION FOR QLD PATIENTS

Due to the recent announcements made by the QLD Government regarding the lockdown, we would like to reassure you that all of our QLD patients can commence or continue treatment at Rainbow Fertility. Please wear a face mask and check-in on entering the clinic or hospital.

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 222 623.

 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):

  • All patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
  • All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
  • All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
  • All staff in public and patient-facing areas are required to wear masks;
  • The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
  • Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:

  • you have any active flu-like symptoms;
  • you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
  • if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.

 

What can we help with over the phone?

Whether you are a new or continuing patient there are a number of matters we can assist you with over the phone or online including (but not limited to):

  • New patient consultations: discussing current medical situations, taking medical history and fertility history, discussing potential treatment options etc.
  • Counselling sessions: our counsellors are able to offer remote consultations. A variety of appointment days and times are available including after hours (subject to individual counsellor availability).
  • Medication education: advice, education, demonstrations and coaching.
  • Nurse guidance: Pre-treatment advice, individualised advice and education of treatment prescribed by the fertility specialist, advice and support during the treatment and post treatment phase including phone call, text message and email.
  • Reviews: existing patient cycle review with an embryologist.

 

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit VIC Government’s Department of Health website.

 

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.

 

UPDATE AS AT 21.07.2021 - NSW & VIC PATIENTS | 11:00am

IMPORTANT INFORMATION FOR NSW & VIC PATIENTS

Due to the recent announcements made by the NSW and VIC Government Health Department’s regarding the extension of each state’s lockdown, we would like to reassure you that all of our NSW & VIC patients can commence or continue treatment at Rainbow Fertility. Please wear a face mask and check-in on entering the clinic or hospital. 

Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:

  • you have any active flu-like symptoms;
  • you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
  • if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 222 623.

 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):

  • All patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
  • All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
  • All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
  • All staff in public and patient-facing areas are required to wear masks;
  • The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
  • Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

 

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit either the NSW Government’s Department of Health website or VIC Government’s Department of Health website.

 

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.

 

UPDATE AS AT 16.07.2021 - VIC PATIENTS | 10:00 am

IMPORTANT INFORMATION FOR VIC PATIENTS

Due to the recent announcement made by the VIC Government Health Department, we would like to reassure you that all of our VIC patients can commence or continue treatment at Rainbow Fertility. Please wear a face mask and register using our COVID-Pass QR code on entering the clinic or hospital.

 

Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:

  • you have any active flu-like symptoms;
  • you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
  • if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 222 623.

 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):

  • All patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
  • All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
  • All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
  • All staff in public and patient-facing areas are required to wear masks;
  • The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
  • Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

 

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the VIC Government’s Department of Health website.

 

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.

UPDATE AS AT 12.07.2021 - NSW PATIENTS | 1:00 pm

IMPORTANT INFORMATION FOR NSW PATIENTS

We would like to reassure you that all of our NSW patients can commence or continue treatment at Rainbow Fertility. Please wear a face mask and register using our COVID-Pass QR code on entering the clinic or hospital.

Rainbow Fertility is advising all patients who are undergoing elective procedures in hospital that they will be required to undertake pre-operative COVID-19 testing at least 48 hours prior to their admission date.

Patients must self-isolate within their household immediately after they have had their COVID-19 test until their admission to the hospitalYour procedure may be cancelled by the hospital if you do not comply with this requirement. Surgery cannot be undertaken without a confirmed COVID-19 negative test.

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

 

What does self-isolation mean?

After testing, it is advisable to stay isolated in your home away from others including having no visitors to your home, other than household members, until you go for your surgery or procedure.  This will reduce your risk of getting COVID-19 after testing.

Isolation before surgery involves the following for patients/carers:

  • It is important you remain at your place of residence/home.
  • DO NOT leave except to seek medical help or in an emergency.
  • DO NOT go to work, school or public areas and DO NOT use public transport/taxi/Uber.
  • DO NOT allow other people into your place of residence if they do not live there.
  • Avoid sharing household items. Please DO NOT share dishes, drinking glasses, cups, utensils, towels, bedding or other items with any people in your home. After using these items, you should wash them thoroughly with hot water and detergent.
  • Wash your hands often and thoroughly with soap and water for at least 20 seconds. You can use alcohol-based hand sanitiser if soap and water is not available and your hands are not visibly dirty. Avoid touching your eyes, nose and mouth with unwashed hands.
  • STAY 1.5m from others in your home.
  • Members of the household MUST follow Stage 3 guidelines.
  • You WILL need to isolate until you come in for your surgery.
  • If you become unwell, with a fever OR respiratory symptoms (cough, sore throat, shortness of breath), please visit your GP or Emergency Department, and notify your Rainbow Fertility Clinician.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 222 623.

 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):

  • All patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
  • All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
  • All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
  • All staff in public and patient-facing areas are required to wear masks;
  • The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
  • Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

 

Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:

  • you have any active flu-like symptoms;
  • you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
  • if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

 

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the New South Wales Government’s Department of Health website.

 

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 12.07.2021 - NSW PATIENTS | 10:00 am

IMPORTANT INFORMATION FOR NSW PATIENTS

Due to the recent announcement made by the NSW Government Health Department, we would like to reassure you that all of our NSW patients can commence or continue treatment at Rainbow Fertility. Please wear a face mask and register using our COVID-Pass QR code on entering the clinic or hospital.

 

Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:

  • you have any active flu-like symptoms;
  • you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
  • if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 222 623.

 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):

  • All patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
  • All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
  • All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
  • All staff in public and patient-facing areas are required to wear masks;
  • The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
  • Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

 

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the NSW Government’s Department of Health website.

 

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.

UPDATE AS AT 29.06.2021 - QLD PATIENTS | 10:00 am

IMPORTANT INFORMATION FOR QLD PATIENTS

Due to the recent announcement made by the QLD Government Health Department, we would like to reassure you that all of our QLD patients can commence or continue treatment at Rainbow Fertility. Please wear a face mask and register using our COVID-Pass QR code on entering the clinic or hospital.

 

Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:

  • you have any active flu-like symptoms;
  • you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
  • if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 222 623.

 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):

  • All patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
  • All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
  • All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
  • All staff in public and patient-facing areas are required to wear masks;
  • The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
  • Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

 

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the QLD Government’s Department of Health website.

 

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.

UPDATE AS AT 23.06.2021 - NSW PATIENTS | 11:00 am

IMPORTANT INFORMATION FOR NSW PATIENTS

Due to the recent announcement made by the NSW Government Health Department, we would like to reassure you that all of our NSW patients can commence or continue treatment at Rainbow Fertility. Please wear a face mask when visiting your clinic.

 

Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:

  • you have any active flu-like symptoms;
  • you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
  • if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 222 623.

 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):

  • All patients and essential support persons are required to wear masks on entering the clinic or hospital;
  • All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
  • All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
  • All staff in public and patient-facing areas are required to wear masks;
  • The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
  • Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

 

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the NSW Government’s Department of Health website.

 

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.

UPDATE AS AT 02.06.2021 - VICTORIAN PATIENTS | 10:00 am

IMPORTANT INFORMATION FOR VICTORIAN PATIENTS

Due to the recent announcement made by the Victorian Government Health Department, we would like to reassure you that all of our Victorian patients can commence or continue treatment at Rainbow Fertility. Please wear a face mask when visiting your clinic.

 

Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:

  • you have any active flu-like symptoms;
  • you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
  • if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 222 623.

 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):

  • All patients and essential support persons are required to wear masks on entering the clinic or hospital;
  • All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
  • All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
  • All staff in public and patient-facing areas are required to wear masks;
  • The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
  • Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

 

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Victorian Government’s Department of Health website.

 

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.

UPDATE AS AT 16.03.2021 - ALL PATIENTS | 8:00 am

COVID-19 VACCINATION

The Australian government has created a COVID-19 vaccination decision guide to assist those who are pregnant, breastfeeding or planning a pregnancy. To learn more, please click on the link provided below.

We encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 16.02.2021 - VICTORIAN PATIENTS | 08:00 am

IMPORTANT INFORMATION FOR VICTORIAN PATIENTS

We want to reassure you that all of our patients can commence or continue treatment at Rainbow Fertility. If you need to come to our clinics, please wear a face mask or we will have them available when you enter the hospital or clinic.

 

COVID-19 update from the Department of Health and Human Services in Victoria.

The DHHS has advised that patients who are booked for surgery on or after Thursday the 18th of February are no longer required to be COVID tested unless they have been demonstrating any symptoms of COVID-19.  Victorian patients who have been symptomatic are required to have a COVID test 72 hours before their egg collection and self-isolate until the return of a negative test in order for their procedure to proceed.

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns,  please do not hesitate to contact your clinic directly or call our friendly staff on 1300 222 623.

 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):

  • All patients and essential support persons are required to wear masks on entering the clinic or hospital;
  • All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
  • All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
  • All staff in public and patient-facing areas are required to wear masks;
  • The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
  • Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

 

Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:

  • you have any active flu-like symptoms;
  • you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
  • if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.

 

Telehealth consultations available – What can we help with over the phone?

Whether you are a new or one of our existing patients there are a number of matters we can assist you with over the phone including (and not limited to):

  • New patient consultations: discussing your current medical situation; taking medical and fertility history; discussing potential treatment options etc.
  • Counselling sessions: Rainbow Fertility affiliated counsellors are able to offer remote supportive, couples or donor-recipient counselling services.  A variety of appointment days and times are available including after-hours (subject to individual counsellor availability).
  • Medication education: advice; education; online demonstrations; and coaching.
  • Nurse guidance: Pre-treatment advice; individualised advice and education of treatment prescribed by the fertility specialist; advice and support via phone call, text message and email.
  • Reviews: Existing patient cycle review with a fertility specialist or embryologist

 

Victorian Government Guidelines – COVID-19 safe principles

  • Face masks are mandatory.
  • Don’t go to work if you feel unwell.
  • Maintain a physical distance of 1.5 metres.
  • Cough and sneeze into a tissue or your elbow.
  • Wash hands with soap or use hand sanitiser regularly.

For more information, please visit the Victorian Government website.

 

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

 

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 12.02.2021 - VICTORIAN PATIENTS | 12:00 pm

IMPORTANT INFORMATION FOR VICTORIAN PATIENTS

We want to reassure you that all of our patients can commence or continue treatment at Rainbow Fertility. If you need to come to our clinics, please wear a face mask or we will have them available when you enter the hospital or clinic.

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns,  please do not hesitate to contact your clinic directly or call our friendly staff on 1300 222 623.

 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):

  • All patients and essential support persons are required to wear masks on entering the clinic or hospital;
  • All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
  • All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
  • All staff in public and patient-facing areas are required to wear masks;
  • The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
  • Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

 

Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:

  • you have any active flu-like symptoms;
  • you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
  • if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.

 

Telehealth consultations available – What can we help with over the phone?

Whether you are a new or one of our existing patients there are a number of matters we can assist you with over the phone including (and not limited to):

  • New patient consultations: discussing your current medical situation; taking medical and fertility history; discussing potential treatment options etc.
  • Counselling sessions: Rainbow Fertility affiliated counsellors are able to offer remote supportive, couples or donor-recipient counselling services.  A variety of appointment days and times are available including after-hours (subject to individual counsellor availability).
  • Medication education: advice; education; online demonstrations; and coaching.
  • Nurse guidance: Pre-treatment advice; individualised advice and education of treatment prescribed by the fertility specialist; advice and support via phone call, text message and email.
  • Reviews: Existing patient cycle review with a fertility specialist or embryologist

 

Victorian Government Guidelines – COVID-19 safe principles

  • Face masks are mandatory.
  • Don’t go to work if you feel unwell.
  • Maintain a physical distance of 1.5 metres.
  • Cough and sneeze into a tissue or your elbow.
  • Wash hands with soap or use hand sanitiser regularly.

For more information, please visit the Victorian Government website.

 

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

 

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.

We will continue to monitor all new updates and keep you informed.

 

UPDATE AS AT 11.01.2021 – GREATER BRISBANE PATIENTS | 9:00 am

IMPORTANT INFORMATION FOR GREATER BRISBANE PATIENTS

We want to reassure you that all of our patients can commence or continue treatment at Rainbow Fertility. If you need to come to our clinics, please wear a face mask or we will have them available when you enter the clinic.

For further guidance or if you have any questions or concerns,  please do not hesitate to contact your clinic directly or call our friendly staff on 1300 222 623

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):

  • All patients and essential support persons are required to wear masks on entering the clinic or hospital;
  • All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
  • All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
  • All staff in public and patient-facing areas are required to wear masks;
  • The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
  • Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:

  • you have any active flu-like symptoms;
  • you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
  • if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.

 

Queensland Government Announcement – Easing of Greater Brisbane restrictions

The Queensland Government has provided the below Public Health Direction for Greater Brisbane.

Restrictions for Greater Brisbane

People in Greater Brisbane, as well as those who have been in Greater Brisbane since 2nd January 2021, are permitted to be outside their homes or accommodation for any purpose, subject to the restrictions below.

These restrictions still apply even if you leave or have left the Greater Brisbane area.

List of restrictions

Face masks:

  • You must carry a face mask with you at all times when you leave home unless you have a lawful reason not to.
  • You must wear a mask in indoor spaces, except in your home. For example: shopping centres and supermarkets, hospitals and aged care facilities, gyms, workplaces where people cannot socially distance and where it is safe, places of worship, libraries,  public transport, taxis and ride-share vehicles, airport terminals and during flights, staff in restaurants, cafes, pubs and clubs who interact with the public must wear masks but not patrons.
  • You are not required to wear a face mask when outdoors at a safe distance from other people (for example, walking a dog), in private vehicles or when doing strenuous exercise. You are not required to wear a mask in dining venues.
  • We recommend you wear a mask when outdoors if you are unable to stay more than 1.5m distance from other people, such as busy walkways and thoroughfares.
  • Children under 12 years and people affected by a medical condition or disability are exempt.

Home confinement and movement:

  • You can leave your home for any purpose. You can travel anywhere in Australia. Please note other states and territories may have restrictions in place that prevent you from travelling to them.

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Queensland Government website.

 

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.

We will continue to monitor all new updates and keep you informed.

 

UPDATE AS AT 08.01.2021 | Greater Brisbane Patients | 09:00 am

IMPORTANT INFORMATION FOR GREATER BRISBANE PATIENTS

The Queensland Government has provided the below Public Health Direction for all of Queensland.

Greater Brisbane 3-day lockdown

Greater Brisbane will go into lockdown for three days, while contact tracers work to ensure the UK strain of COVID-19 is not circulating in the community.

We want to reassure you that all of our Brisbane patients can commence or continue treatment at Rainbow Fertility. At this point in time, Rainbow Fertility has not been affected by the changes to elective surgery in Brisbane. We are considered an essential service and our clinics will remain open. We will continue to monitor all new updates and keep you informed. If you need to come to the clinic, please wear a face mask or we will have them available when you enter the hospital. Please do not hesitate to contact your clinic directly if you require further guidance or call 1300 222 623

 

From 6pm tonight, Friday 8 January, until 6pm Monday 11 January people in the local government areas of Brisbane, Moreton Bay, Ipswich, Redlands and Logan will be required to stay at home except for the following reasons:

  • Shopping for essentials, food and necessary supplies
  • Medical or healthcare needs, including compassionate requirements
  • Exercise with no more than one other person, unless all from the same household
  • Providing care or assistance to an immediate family member
  • Work, or volunteering, or study if it is not reasonably practicable to work or learn remotely
  • Child custody arrangements
  • Legal obligations
  • Visit for end of life
  • Attend funeral or wedding in line with restrictions
  • Masks will also need to be worn everywhere in those local government areas except if people are at home.

Cafes, pubs and restaurants will be open only for take-away service.

Funerals will be restricted to 20 guests and weddings restricted to 10 guests.

All essential businesses remain open. If you need to leave Greater Brisbane for an essential purpose, such as to work, to return home or to access healthcare, you should limit your movements for those three days wherever you go.

Get tested
If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

List of restrictions
The full list of restrictions include:

  • No more than two visitors to the household per day (in addition to anyone else currently staying in the household), excluding care workers or volunteers
  • All businesses that can remain open must adhere to one person per 4 square metres with a maximum of 20 to 50 with COVID Safe or Industry Plan
  • Restaurants and cafes to provide takeaway service only
  • Cinemas, entertainment and recreation venues, gyms etc to close
  • Places of worship to close
  • Weddings involve a maximum of 10 people, including the celebrant and witnesses
  • Funerals involve a maximum of 20 people
  • Mandatory mask-wearing anywhere outside of your home
  • No visitors to aged care facilities, hospitals, disability accommodation services or correctional facilities.

For more information please visit the Queensland Government Website.

UPDATE AS AT 24.09.2020 | All Patients | 4:00 pm

UPDATE AS AT 24.09.2020 – ALL PATIENTS | 4:00 pm

IMPORTANT INFORMATION FOR ALL PATIENTS

The Queensland Government has provided the below Public Health Direction for all of Queensland.

Effective 24 September 2020 – Travelers from previous hotspots

Anyone may enter Queensland from a place that is no longer a declared COVID-19 hotspot. You can enter Queensland even if you have been in a previously declared COVID-19 hotspot in the last 14 days. The Australian Capital Territory is planned to no longer be a hotspot from 1 am 25 September.

 

Effective from 1:00 am, 1 October 2020 – Border zone

Because of the reduced risk of COVID-19 transmission in northern New South Wales, the following changes have been made regarding the border zone:

  • The New South Wales border zone (PDF) will be extended
  • The Queensland border zone will no longer exist
  • Queensland residents will be able to travel anywhere in the New South Wales border zone for any purpose
  • New South Wales border zone residents will be able to travel anywhere in Queensland for any purpose.

For further information please visit the Queensland Government website

 

We thank you for your patience and understanding during these unprecedented times and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 26.08.2020 | All Patients | 09:00 am

UPDATE AS AT 26.08.2020 – ALL PATIENTS | 9:00 AM

IMPORTANT INFORMATION FOR ALL PATIENTS

We want to reassure you that all of our patients can commence or continue treatment at Rainbow Fertility.

 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):

  • All patients and essential support persons are required to wear masks on entering the clinic or hospital;
  • All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
  • All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
  • All staff in public and patient-facing areas are required to wear masks;
  • The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
  • Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

 

Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:

  • you have any active flu-like symptoms;
  • you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
  • if you are self-isolating or being tested for COVID-19.
  • all Victorian patients are required to be tested and self-isolate prior to elective surgery.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.

 

Guidelines for Victorian patients

The Department of Health and Human Services (DHHS) has imposed guidelines for pre-operative COVID-19 testing for all elective surgical patients from Wednesday, 15 July 2020.

Rainbow Fertility is advising all patients that are undergoing elective procedures in a hospital, such as Egg pick up, that they will be required to undertake pre-operative COVID-19 testing at least 3-5 days prior to their admission date.  This will likely take place on the same day as your first scan with your fertility specialist. Your doctor will advise you about this.

Patients must self-isolate within their household immediately after they have had their COVID-19 test until their admission to hospital.  Your procedure may be cancelled by the hospital if you do not comply with this requirement.

Surgery cannot be undertaken without a confirmed COVID-19 negative test.

For further information and specific requirements, please refer to the section below “UPDATE AS AT 14.07.2020 – VIC PATIENTS | 09:00 am or contact your clinic.

 

Queensland border restrictions guidelines

In response to the current border restrictions announced by the Queensland Government on the 20th of August, Rainbow Fertility is providing the following advice:

Patients living in the “border zone” can commence or continue treatment at our Gold Coast clinic.

All persons who are given an exemption to come in from VIC ACT and NSW are subject to quarantine restrictions on entry to Queensland for 14 days. Please note this does not apply to people living in the “border zone” and does not prevent urgent care being delivered during these 14 days.

The exemption that allows our patients and visitors entry into QLD only allows entry. It does NOT exempt them from quarantine. 

The exemptions that allow the residents of “the border zone” in northern NSW does not extend to travel to Brisbane. These residents are subject to quarantine if they travel outside the border zone in Southern QLD. Brisbane is outside this border zone.

Alternatively, Rainbow Fertility can offer you treatment in the state that you reside in one of our local clinics in QLD, VIC and NSW.

 

We thank you for your patience and understanding during these unprecedented times and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 29.07.2020 | VIC Patients | 08:00 am

UPDATE AS AT 29.07.2020 – VICTORIAN PATIENTS | 8:00 AM

IMPORTANT INFORMATION FOR VICTORIAN PATIENTS

We want to reassure you that all of our Victorian patients can commence or continue treatment at Rainbow Fertility. At this point in time, Rainbow Fertility has not been affected by the changes to elective surgery in Victoria. We will continue to monitor all new updates and keep you informed.

If you have any questions, please do not hesitate to contact our friendly staff on 1300 222 623

UPDATE AS AT 28.07.2020 | NSW Patients | 09:00 am

UPDATE AS AT 28.07.2020 – NSW PATIENTS | 9:00 AM

IMPORTANT INFORMATION FOR NSW PATIENTS

We want to reassure you that all of our NSW patients can commence or continue treatment at Rainbow Fertility.

NSW Health has announced all health workers caring/working within 1.5m of any patient are required to wear masks.

Rainbow Fertility is advising anyone who falls into the following categories, to delay their treatment at Rainbow Fertility for 14 days, if:

  • you have any active flu-like symptoms;
  • you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
  • if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.

What safety measures do we have in place?

The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):

  • All patients and essential support persons are required to wear masks on entering the clinic;
  • All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
  • All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
  • All staff in public and patient-facing areas are required to wear masks;
  • The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
  • Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

We thank you for your patience and understanding during these unprecedented times and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 20.07.2020 | 09:00 am

IMPORTANT INFORMATION FOR VICTORIAN PATIENTS

We want to reassure you that all of our Victorian patients can commence or continue treatment at Rainbow Fertility. At this point in time, Rainbow Fertility has not been affected by the changes to elective surgery in Victoria. We will continue to monitor all new updates and keep you informed.

If you have any questions, please do not hesitate to contact our friendly staff on 1300 222 623

UPDATE AS AT 14.07.2020 | 09:00 am

IMPORTANT INFORMATION FOR VICTORIAN PATIENTS

All of our Victorian patients can commence or continue treatment at Rainbow Fertility.

The Department of Health and Human Services (DHHS) has imposed guidelines for pre-operative COVID-19 testing for all elective surgical patients from Wednesday, 15 July 2020.

Rainbow Fertility is advising all patients that are undergoing elective procedures in a hospital, such as Egg pick up, that they will be required to undertake preoperative COVID-19 testing at least 3-5 days prior to their admission date.  This will likely take place on the same day as your first scan with your fertility specialist. Your doctor will advise you about this.

Patients must self-isolate within their household immediately after they have had their COVID-19 test until their admission to hospital.  Your procedure may be cancelled by the hospital if you do not comply with this requirement.

Surgery cannot be undertaken without a confirmed COVID-19 negative test.

 

Rainbow Fertility Melbourne (St Kilda Road) Patients

Patients are advised to attend The Avenue or Masada Hospitals between 8 am and 12 pm on weekdays for their COVID-19 test using the pathology test slip provided to them by the clinic.

Please note: In order to ensure that your test results are back prior to your procedure we highly recommend going to the test sites indicated above.

You will need to undergo testing at least 3-5 days ahead of your procedural date.  Results will be sent via SMS to you and be provided to your Rainbow Fertility Clinician.

Once you have undertaken your COVID-19 test, you will be required to self-isolate within your home until the day of your procedure.

 

What does self-isolation mean?

After testing, it is advisable to stay isolated in your home away from others including having no visitors to your home, other than household members, until you go for your surgery or procedure.  This will reduce your risk of getting COVID-19 after testing.

Isolation before the surgery involves the following for patients/carers:

  • It is important you remain at your place of residence/home.
  • DO NOT leave except to seek medical help or in an emergency.
  • DO NOT go to work, school or public areas and DO NOT use public transport/taxi/Uber.
  • DO NOT allow other people into your place of residence if they do not live there.
  • Avoid sharing household items. Please DO NOT share dishes, drinking glasses, cups, utensils, towels, bedding or other items with any people in your home. After using these items, you should wash them thoroughly with hot water and detergent.
  • Wash your hands often and thoroughly with soap and water for at least 20 seconds. You can use alcohol-based hand sanitiser if soap and water is not available and your hands are not visibly dirty. Avoid touching your eyes, nose and mouth with unwashed hands.
  • STAY 1.5m from others in your home.
  • Members of the household MUST follow Stage 3 guidelines.
  • You WILL need to isolate until you come in for your surgery.
  • If you become unwell, with a fever OR respiratory symptoms (cough, sore throat, shortness of breath), please visit your GP or Emergency Department, and notify your Rainbow Fertility Clinician

 

 What safety measures do we have in place?

The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):

  • All patients and visitors to the clinics are required to wear masks on entering the clinic;
  • All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
  • All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
  • All staff in public and patient-facing areas are required to wear masks;
  • The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
  • Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

We thank you for your patience and understanding during these unprecedented times and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 08.07.2020 | 12:00 pm

IMPORTANT INFORMATION FOR VICTORIAN PATIENTS 

The Victorian Premier, Daniel Andrews has announced stage three “Stay at Home” restrictions will be reinstated for six weeks as of 11.59 pm Wednesday 8 July. These restrictions will apply to metropolitan Melbourne and the Mitchell Shire Council area.

Accordingly, residents of these areas are not allowed to leave home unless it is for an essential reason.

‘Essential’ reasons include care and caregiving, shopping for essential items, work, study, and exercise in your local area.

At this point in time, our Victorian patients can continue their treatment at Rainbow Fertility. However, we are advising anyone who falls into the following categories, to delay their face-to-face fertility appointments and/or treatment at Rainbow Fertility for 14 days, if:

  • you have any active flu-like symptoms;
  • you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
  • if you are self-isolating or being tested for COVID-19.

Please note, for an egg collection to take place, patients must be asymptomatic for at least 48 hours prior and proof of a negative COVID-19 swab may be required – based on individual circumstances.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment. Alternatively, if you would like to change your appointment to a Skype appointment, please contact our friendly staff for further information.

 

What safety measures do we have in place?

The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Rainbow Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):

  • All patients and visitors to the clinics are required to wear masks on entering the clinic;
  • All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
  • All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
  • All staff in public and patient-facing areas are required to wear masks;
  • The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
  • Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

We thank you for your patience and understanding during these unprecedented times and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 222 623 or refer to the bottom section of this page and read our Patient-related Q&A.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 21.04.2020 | 2:00 pm

IMPORTANT INFORMATION FOR ALL PATIENTS (Federal Government announcement)

Scott Morrison has announced that the Federal Government will be easing restrictions on some elective surgery effective Tuesday 28 April, including IVF services. Rainbow Fertility will be recommencing all fertility services in line with this directive.

We understand that this has been a challenging time for all you and we want to thank you for your ongoing support. Please be reassured that social distancing and safety measures continue to be in place to ensure the safety of our patients and staff at all times.

Please call  1300 222 623 to discuss your options and to get started on your journey towards parenthood today!

UPDATE AS AT 02.04.2020 | 9:00 am

COVID-19 update

During these difficult and unprecedented times, we are here to support each and every Rainbow Fertility patient in any way we can. Your wellbeing is very important to us. We encourage you to give us a call to discuss your options or any other questions you may have at this time.

Please rest assured that for those who may have embryos, eggs or sperm in storage, our experienced and expert scientists will continue to ensure they remain safe. We will be ready and waiting for you to continue your fertility journey, as soon as we can in the coming months.

Rainbow Fertility will continue to consult with patients via phone and video conference. You can contact us on 1300 222 623 for further information on the limited services available.

What can we help with over the phone?

Whether you are a new or one of our existing patients there are a number of matters we can assist you with over the phone including (and not limited to):

  • New patient consultations: discussing your current medical situation; taking medical and fertility history; discussing potential treatment options etc.
  • Counselling sessions: Rainbow Fertility affiliated counsellors are able to offer remote supportive, couples or donor-recipient counselling services.  A variety of appointment days and times are available including after-hours (subject to individual counsellor availability).
  • Medication education: advice; education; online demonstrations; and coaching.
  • Nurse guidance: Pre-treatment advice; individualised advice and education of treatment prescribed by the fertility specialist; advice and support via phone call, text message and email.
  • Reviews: Existing patient cycle review with a fertility specialist or embryologist

IMPORTANT INFORMATION FOR VIC PATIENTS (Victoria State Government)

On Thursday 2nd April 2020, Victoria State Government issued a COVID-19 directive stating that certain categories of elective surgery (including elective surgery procedural aspects of IVF) have been suspended. Rainbow Fertility will continue to offer phone and video consultations until further advise is received in Victoria. However, patients who are currently ‘in-cycle’, or who require urgent stimulation and cryopreservation for oncofertility will be able to continue their treatment. If you are mid-IVF cycle, please speak with your fertility specialist directly for advice and direction.

The Victoria State Government has also provided the following recommendations:

  • Clinicians should not initiate new treatment cycles. This applies to ovulation induction (OI), intrauterine insemination (IUIs), IVF including retrievals and frozen embryo transfers, and non-urgent gamete cryopreservation.
  • Patients planning to start fertility treatment should consult with their treating specialist and discuss care plans following the lifting of this treatment suspension

UPDATE AS AT 26.03.2020 | 11:00 am

IMPORTANT INFORMATION FOR ALL PATIENTS (Federal Government update for all patients)

In these unprecedented times, we want to ensure you are provided with the most up to date information.

For any patients currently undergoing treatment, The Health Minister, Greg Hunt and the Chief Medical Officer, Brendan Murphy has indicated that patients who, as of today (25 March 2020, 1.00pm), have started an IVF cycle will be allowed to complete their treatment, this includes fresh and frozen cycles. Please contact your treating fertility specialist or clinic for further advice.

We are continuing to liaison with Federal and State Governments and we will continue to provide any important updates as they are made available.

We will continue to provide phone and online (skype etc) consultations. Contact us on 1300 222 623 for information on the limited services available.

Treatment

Are pregnant women at increased risk of developing severe disease/complications from COVID-19?

According to the Royal Australian College of Obstetricians and Gynaecologists (RANZCOG, 29 March 2020).  At this time, pregnant women do not appear to be more severely unwell if they develop COVID-19 infection than the general population, however pregnant women should be considered a vulnerable or at-risk group. It is expected that the large majority of pregnant women will experience only mild or moderate cold/flu like symptoms. However, detailed information regarding the impact of COVID-19 infection on pregnant women and their babies is limited by the recency of the disease emergence.

To view the RANZCOG guidelines for pregnant women, please visit www.ranzcog.edu.au/statements-guidelines/covid-19-statement for more detailed information and or speak with your treating clinician about your personal circumstances.

Guidance from the Fertility Society of Australia can also be found here: https://www.fertilitysociety.com.au/.

 

Can we start treatment?

All fertility treatment can recommence as of 28 April 2020.

 

What happens if I want to cancel my cycle and wait?

It is okay if you wish to cancel your cycle and prefer to wait. We can work with you and your specialist to manage your future treatments.

 

I am cycle – Can I still have a transfer (Frozen Embryo Transfer or Fresh Embryo Transfer)?

Yes, you are able to continue your cycle and proceed with the transfer.  Please discuss with a Rainbow Fertility specialist your treatment options.

 

What if I get sick mid-cycle? Can I freeze my embryos and transfer them later (instead of having a fresh cycle)?

If you get sick mid-cycle and it is suspected that it is due to COVID-19, firstly, you will need to notify your treating clinician and GP. To ensure your health and the health of staff we may need to cancel your cycle until after you have been in self-isolation and/or after you have been tested.

We would ask that you seek medical advice regarding your personal circumstances and consult with your treating specialist so we can manage your care accordingly.

 

Are my embryos at risk of Coronavirus (COVID-19)?

Your embryos are cultured and incubated in our laboratory under strict conditions. Additionally, your embryos are cultured in your own individual dish. Our laboratories have specialised air filters and are restricted to only laboratory staff. All staff at Rainbow Fertility are screened daily.

 

Are my embryos (fresh or frozen) safe being in an incubator with other embryos if the virus is in droplets in the air?

As mentioned above, your embryos are incubated in their own individual dish in a special media.  If embryos are frozen during this time, as per usual procedure, all surfaces and equipment are wiped down between patients before the next freezing event.

Your embryos are safely stored in individual straws in liquid nitrogen at -196 degrees.

 

What if I am overseas when my day-one starts?

Given all people returning from overseas to Australia are required to self-quarantine for 14 days, your treatment cycle will need to be delayed until a later date as we cannot manage your cycle without having any direct contact with you.

 

Essential travel for medical appointments into Queensland

What happens if the border between two states (e.g. QLD and NSW) closes and I need to do cross-border travel to start treatment?

The Queensland Government recently restricted all non-essential cross-border travel between Queensland and New South Wales due to COVID-19. This restriction commences at 12.01am Thursday 26 March 2020.

If you reside in NSW this could impact your fertility treatment.

Rainbow Fertility is pleased to advise, the Queensland Government have confirmed that cross-border travel for medical treatment purposes at our Robina Clinic is allowed.

In an effort to help minimise the travel required for you, Rainbow Fertility can:

  • Provide phone and or video consultations where practical;
  • Courier medications to you if required;
  • Provide medication training via video conferencing; and
  • Arrange for your scans to occur locally, where possible.

As a result of the above changes, you will now only be required to attend our Robina clinic for your procedure. For this, we will provide you with a letter from your fertility specialist to state you are travelling for medical purposes. We request that you please contact our Patient Services Team on 1300 859 116 to obtain a copy of this letter before attending your appointment.

Rainbow Fertility is continuing to monitor the Department of Health alerts and provide any important updates to patients as soon as they are available. For additional information on COVID-19 please visit www.health.gov.au

 

Safety

How do we know staff are not infected?

As is the case for all health services, Rainbow Fertility is implementing a range of safety precautions to minimise this risk, these include:

  • Stay away from work policy: We are advising anyone who falls into the following categories, to not attend work and seek medical advice:
    • Active flu-like symptoms
    • Recent direct contact with proven COVID-19 case in the past 14 days
    • Recently returned from overseas travel within the past 14 days (since 15 March these people must self-isolate for 14 days.)
  • Daily staff health screening: To help us protect everyone in our clinics, day procedure centres and call centres, we are implementing a daily health check screen for all staff, patients and visitors. We are asking staff to record their temperature and status of their travel or whether they have been in close contact with a person who has been diagnosed with COVID-19.
  • Patient health check on arrival: We will also be asking patients some health-check questions and taking patient temperatures with an infrared temperature device.
  • High Infection control protocols: We are undertaking thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.
  • Hand sanitisation: All staff, patients and visitors to our clinics are required to use hand sanitiser upon entering the clinic. All staff are required to use it before and following contact with patients.
  • Social distancing in our clinics: We have implemented social distancing measures in our waiting rooms and staff working areas.

 

Hospital

Has the temporary ban placed on elective surgery, including IVF treatment, been lifted?

Scott Morrison announced on 21st April 2020, that the Federal Government will be easing restrictions on some elective surgery effective Tuesday 28 April, including IVF services. Rainbow Fertility will be recommencing all fertility services in line with this directive.

 

What happens if the day hospital closes?

In the event of the hospital associated with your clinic closes, our sister clinic City Fertility has its own off-site procedure centres/day hospital in the following locations:

  • In Queensland, two procedure centres (Sunnybank and Gold Coast) where we can provide ongoing care and services for egg pickups.
  • In New South Wales, our Gateway Day Hospital in the CBD can provide ongoing services for egg pickups.

 

Costs

What are the costs if I must cancel a cycle?

If you must withdraw from fertility treatment because of an actual or suspected COVID-19 exposure before the egg collection or transfer, Rainbow Fertility will not charge you any out-of-pocket fees. If you have collected medication, please store this as per directed and this can be used for a future cycle when it is safe for you to proceed with treatment.

In the rare circumstance that your treatment is not Medicare-eligible, then a small cancellation fee will be charged equivalent to the Medicare bulk-billed rate. This covers any costs incurred e.g. ultrasounds, blood tests etc. 

 

Telehealth: phone and online consultations

What can you provide me with, via your telehealth services?

Whether you are a new or continuing patient there are a number of matters we can assist you with over the phone or online including (and not limited to):

  • New patient consultations: discussing current medical situations, taking medical history and fertility history, discussing potential treatment options etc.
  • Counselling sessions: Rainbow Fertility affiliated counsellors are able to offer remote supportive, couples or donor-recipient counselling services.  A variety of appointment days and times are available including after hours (subject to individual counsellor availability)
  • Counselling sessions: facilitate counselling to address any concerns relating to treatment
  • Medication education: advice, education, demonstrations and coaching
  • Nurse guidance: Pre-treatment advice, individualised advice and education of treatment prescribed by the fertility specialist, advice and support during the treatment and post-treatment phase including phone call, text message and email
  • Existing patient cycle review with an embryologist

 

What type of remote education can I access from Rainbow Fertility?

Our sister clinic, City Fertility, has a comprehensive education e-book full of important information fertility treatment including a number of remote learning support videos which we can share with you to watch from your home.  These videos include information on understanding the menstrual cycle, the fertility window, the IVF process including starting treatment, giving injections and egg retrieval, embryology and embryo transfer.

 

 

 

 

 

 

Make an Enquiry

    I have read and agree to the terms of Rainbow Fertility's Privacy Collection Statement and Privacy Policy

    Rainbow Fertility has a responsibility to provide Assisted Reproductive Technology (ART) based on relevant state or federal laws and guidelines. All individuals/couples are encouraged to obtain their own legal advice regarding the relevant legislation applying to their circumstances.